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Feb. 2001 What is "Customer Satisfaction"? How can we achieve "Customer Satisfaction"? Can we get it easily by just maintaining regular customer service? The answer is No! Satisfaction can only be produced at the customer's side when they have been impressed by a really thorough and carefully planned service that is well covered for every eventuality. Sometimes it is necessary to provide new or additional service information for a successful repair or for enhancing existing products and when found useful, a good impression will be made. When customers are satisfied with the information service we can provide, they will let others know about it, in effect advertising the benefits to other users. This will result in enhancing the value to the customer even more and in providing JRC more future sales from good service provided. The IT (Information Technology) business is rapidly changing and sometimes confusing. There are many cases where our customers and agents are unsure of the correct and proper steps to take for a particular problem. Marinfonet will let you know through our experienced and qualified marine service techniques of any new information using a new enhanced service that you are presently unaware of. We can work with you, and your service demands will soon become accomplished in a timely-manner. We assure you that this is our goal on the marine service business and are using our utmost efforts everyday to get your one hundred percent satisfaction. Thank you very much for your support & patronage to Marinfonet Sincerely yours,   Yasuharu Ito   /President of Marinfonet Co., Ltd. Copyright (C)2000 and beyond MARINFONET Co., LTD. All rights reserved.